Site policy


1) Qusetna's website is an online gift shop that offers a wide range of products for both men and women.

2) The website is operated by Nabih Shihab (the store manager) and is used as a platform to sell accessories.

3) All terms expressed in the masculine form refer to both men and women and are for convenience only.

4) Every purchase made through the website is subject to these regulations.

5) Visiting the website constitutes an acknowledgment from the customer that they have read, understood, and agreed to the site's terms and policies.

6) These regulations form a binding contract between you and Qusetna's online store.


7) The website provides customers with a convenient and smart shopping experience, offering the option to shop online and have deliveries made nationwide.

8) Purchases on the website will be possible at any time until stock runs out.

9) You can make purchases on the website using a credit card, and the transaction will be processed upon approval by the credit company.

10) According to the store manager's instructions, you may choose any other method to pay for the purchase by arranging it in advance via WhatsApp.

11) All prices displayed on the website include the legal value-added tax.

12) The store manager may discontinue the marketing and sale of a particular product at any time and may also disallow purchases on the website at their discretion.

13) The website management reserves the right to update product prices and shipping charges on the website from time to time without prior notice. The correct price for the submitted order is the price published at the time of order completion (which includes providing credit card details). If prices are updated before the order process is completed, the customer will be charged according to the updated prices.

14) The website management may offer promotions, benefits, and discounts on the website or through any other communication means - including phone, email, or text messages, and the website management may discontinue these promotions, benefits, and discounts at any time, replacing or changing them without prior notice.

Returns and Cancellations

15) The return and cancellation policy below applies to purchases made through the website.

16) The customer may cancel the transaction within two days of making the purchase on the website by contacting the store employee or sending a message to Instagram. The cancellation of the transaction will only be possible after receiving a message or email from the store management approving the cancellation request, and it will only be effective thereafter.

Customer Service

18) For questions and inquiries about any of the products, you can contact store representatives using the "Contact" option on the website or via WhatsApp at +972529666040.

19) The warranty covers inherent defects in the product's body and is valid for 7 days from the date of purchase.

20) During the warranty period, the store will allow the replacement of the product with a similar one in price, nature, and quality, provided it is irreparable and subject to availability, and provided its price does not exceed the defective product's price.

21) The warranty will only be valid for the customer who holds the original purchase proof and only if the purchase was made through the website.

22) The warranty will not apply in cases where the product malfunction is due to improper use, and it will not apply to any direct or indirect damage resulting from the use or misuse of the product, including any indirect or consequential damage subject to the terms of the law.

23) The customer bears responsibility for any damage to the product upon receipt.

24) The customer assumes responsibility and liability for any loss, damage, and harm to their body and/or property and/or their associates' or their entities' property, arising from the use and/or misuse of the product.

25) The website owner and/or any person acting on their behalf shall not be liable in any form for the site's activity, safety, or operation, and they shall not be liable for any faults and/or defects on the site, infrastructure, and/or computer hardware, software, and/or systems mentioned above.

26) Notwithstanding the generality of the foregoing, in any event where an error occurs in anything and everything related to the site and/or advertising on the site, occurring in good faith and/or through negligence, it shall have no right to any claims and/or claims against the site and/or store and/or any person acting on its behalf and/or its requirements.

Privacy and Information Security

27) The store and any party acting on its behalf may use the information provided in the order form to provide you with the requested information and service, while maintaining the confidentiality of the information as much as possible, as personal information will not be retained, disclosed, or used for marketing purposes without permission.

28) The store and website undertake not to use the information provided by buyers except to enable purchases on the website and in accordance with all laws.

29) The store will not be responsible for any damage of any kind, direct or indirect, caused to the customer, in case of loss of this information and/or its unauthorized use as long as it is not under the store's control and/or arising from force majeure.

30) The website and store and/or any person acting on its behalf shall not be responsible for any damage, direct or indirect, caused to the user and/or visitor and/or any third party due to the use of our information and/or content and/or for the cancellation and/or termination of services, including due to disruptions and/or deficiencies in information transmission, whether intentional by any third party or due to any fault.

31) Clicking the "Submit" button signifies agreement to use personal information to provide the customer with product information and additional information via email or otherwise, about related services and resources regarding the site/store products, and/or for market research purposes.

Intellectual Property

32) The intellectual property on the website is the exclusive property of the store and its managers.

33) You may not copy, reproduce, distribute, publish, or use any information/images from the website in any other way unless written consent is obtained from the website/store management.

Law and Jurisdiction

35) Any dispute arising from these regulations will be settled under Israeli law, and exclusive jurisdiction will be given to the Magistrate's Court in the cities of Acre or Haifa.

36) The store/website management alone shall have discretionary authority regarding the website and/or these regulations, and no other party shall have the authority to bind the management in this matter.

37) Furthermore, the store/website management reserves the right, at any time, to temporarily or permanently suspend website activity according to its decision and discretion alone.

38) In any case, the user and/or visitor shall have no claims and/or demands and/or claims against the website management and/or any person acting on its behalf, in any matter or thing related, directly or indirectly, to the website.

39) The website/store management reserves the right to change and/or update any provision of these regulations at any time, according to its own absolute discretion, without the need for notification, beyond publishing the current version of the regulations on its website.

40) In the event of any contradiction and/or conflict between the provisions of these regulations and other publications, whether written, electronic media, or verbal, the provisions of these regulations shall prevail.

41) The website/store management has the right to remove any user from the website and/or prevent their entry if they use the website in violation of any law requirements and/or in violation of the provisions of these regulations or for any other reason.

42) The images of items on the website are for illustration purposes only, and there may be differences between the images displayed on the website, some or all, and the items sold on the website.


This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

For more information on how to opt out of being tracked by Google Analytics across all websites, click here. For more information about Google Analytics, click here.

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We are an online store specializing in selling unique gifts and accessories made of gold, silver, or gold-plated, which combine the art of Arabic calligraphy (engraving) with the intricate details of beautiful handmade craftsmanship.

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