Frequently Asked Questions

Who are we?

We are an online store specialized in selling accessories made from gold, silver, and gold-plated items, as well as custom-made unique gifts that combine the art of Arabic calligraphy (engraving) and beautiful handmade details. For over three years, we have been striving to meet our customers' needs. We take pride in offering a wide variety of high-quality products that add a unique and aesthetic touch to your life, making every moment exceptional.

What is your warranty policy?

We offer a one-year warranty on color only.

Can products be returned?

No, returns are not allowed as we prepare orders based on customer specifications.

What is the order cancellation period?

Orders can be canceled within a period not exceeding two days from the order date.

How is payment made?

For any order exceeding 500 shekels, the full amount must be paid via Visa or by contacting us to pay a portion of the amount as a down payment through other payment methods.

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We are an online store specializing in selling unique gifts and accessories made of gold, silver, or gold-plated, which combine the art of Arabic calligraphy (engraving) with the intricate details of beautiful handmade craftsmanship.

Connect with us

info@qusetna.com

+972506555061

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